We’d inform you that Htek UCV22 IP Phone has been discontinued since Jan, 2024. New orders for this product will no longer be accepted and we recommend you choose our new UCV52 IP phone, which has a much better user experience than before.
Documentation and firmware for this product can be found on https://www.htek.com/support/Document_And_Firmware/index.html
Htek will maintain the RMA Policy and offer up to 5 years of support and after-sale service from the End of Life with details as below:
1) For the first year after end-of-life, we offer full support, including hardware/software technical support, major bug fixes, and new security fixes.
2) From the second to the fifth year after end-of-life, we provide partial software technical support and major bug fixes.
3) Since the sixth year after end-of-life, we will end the service and support.
Htek will not offer any new features/enhancements support from the End of Life.
If you have any questions, please contact with our local distributors, partners or direct email us to email@example.com, firstname.lastname@example.org or call us 0086 25 84658050.
Thanks for your support and understanding.
Nanjing Hanlong Technology Co., Ltd.