| Photo/ Wuzhong instrument official website
With the development of emerging technologies such as big data, cloud computing, the Internet of Things, and artificial intelligence, the global manufacturing industry has entered the wave of digital and intelligent transformation. To improve production efficiency, more and more manufacturing enterprises are turning their attention from the outside to the inside, focusing on the improvement of the internal collaborative communication system.
The manufacturing industry has the characteristics of intensive multi-factor, complex production processes, and decentralized office. The compatibility of different communication equipment and systems in various departments is facing challenges, that is, the process of digital intellectualization is uneven, which has caused a run on human and material resources of enterprises and seriously hindered the rapid development of the enterprise.
To accelerate the digital-intelligence transformation, Htek provided Wuzhong Instrument Co., Ltd. with a modern IP communication solution, aiming to optimize the internal collaboration process and improve decision-making efficiency.
| Phonto/Reuters
Wuzhong Instrument Co., Ltd.
Wuzhong Instrument Co., Ltd. is a leading enterprise in China’s control valve industry. In the development process of nearly 60 years, it always adheres to the development concept of "specialty, focus, innovation and transcendence". The company has Passed the ISO9001, ISO14001, OHSAS18000 and the American petroleum institute API product certification, Germany Rhine SIL safety certification, the European PED product certification, DNV certification, special equipment manufacturing production license and the European pressure equipment directive regulations certification, etc.
REQUIREMENTS
- With the continuous development of the Wuzhong Instrument, the number of enterprise laboratories, factory workshops, and staff has surged, and the demand for calls has increased. The Wuzhong Instrument originally deployed the traditional PSTN communication system, which is complex to expand, and its phone resources dissatisfy the daily office needs, and the call cost is also high, so the Wuzhong Instrument urgently needs to switch to a modern IP communication system.
- Like most manufacturing enterprises, the Wuzhong Instrument also adopts a decentralized office model - each department has a certain geographical distance, which adds additional obstacles to the efficiency of internal collaboration. In addition, the communication equipment and systems used by various departments are also different, resulting in compatibility problems affecting the call effect and waste of resources.
In the process of transformation to service-oriented manufacturing, cross-departmental collaboration is becoming more and more frequent, and the Wuzhong Instrument requires a new communication system to have diversified functions, including BLF, call transfer, call transfer, call park, call retrieval, call pickup, five-way meeting, etc., to improve the efficiency of office collaboration.
Meanwhile, the Wuzhong Instrument put forward the requirement of broad compatibility of the new IP communication system, protecting the original resources and smooth switch to the IP communication system.
- The Wuzhong Instrument has a large area of warehouses and storage rooms, which are so large that a fast, efficient, and cost-effective means of communication is required. Therefore, the company required a new IP communication system to support the intercom function.
Due to the high noise in the warehousing link, the company has high requirements for the noise reduction function of IP phones to reduce the interference of background noise on calls.
SOLUTIONS
Htek IP phone * 200 + Jiahe System
| Photo/ Wuzhong instrument official website
BENEFITS
Rapid batch deployment, Cut labor and material costs
Htek adapts IP phones to replace traditional phones with complicated and inefficient deployment processes. Htek IP phones support plug-and-play, which can easily realize rapid batch deployment, helping enterprises quickly switch to modern IP communication systems, and accelerating Digital intelligence.
In addition, the call of the IP phone is established by the SIP protocol. Through the SIP server, the voice traffic is compressed into streaming media and sent through the Internet, which effectively cuts enterprise IT and communication costs.
Diversified office collaboration functions, improve decision-making efficiency
Htek phones have diversified office collaboration functions, such as BLF, speed dial, call hold, call forwarding, and other frequently-used, and the phone’s operating interface is intuitive and easy to use, which greatly improves office efficiency.
Htek IP phones support local conferences with up to five parties. Users can quickly initiate meetings without the help of other software or devices, improving decision-making efficiency.
HD sound quality, intelligent noise reduction, improve user experience
Htek phones have independent language chips, support Opus and other HD voice codecs, and ensure present high-definition sound quality under wide and narrow bandwidths, improving the interaction efficiency between enterprises and customers.
The spacing between workshops is limited in traditional offices, and noise during calls is unavoidable. Through the Htek acoustic shield technology, the leading algorithm intelligently eliminates the environmental noise during calls, and the phones can deliver a clear voice even in noisy surroundings. Users can be in a 1-on-1 conversation without offline group meetings, significantly improving the user experience and the efficiency of communication and collaboration.
Multi-purpose phones, worry-free compatibility, protect enterprise assets
Htek IP phones can also be used as walkie-talkies. With their sophisticated materials and rigorous appearance design, the phones can work stably even in harsh environments (extreme temperature, humidity, etc.).
Moreover, Htek IP phones widely support EHS headsets, Bluetooth headsets, USB headsets, RJ9 headsets, etc., and are deeply compatible with mainstream headset brands in the market, such as Plantronics, Jabra, and Sennheiser.
Furthermore, Htek IP phones are deeply compatible with mainstream VoIP systems and have good interoperability, which ensures the high-definition sound quality of calls and the long-term and stable operation of the IP communication system and protects enterprise assets.