Warranty

HTEK warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by HTEK. 

  • Limited Warranty

    HTEK warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by HTEK. HTEK provides a limited warranty for its products only to the person or entity that originally purchased the product from HTEK or its authorized distributor or retailer. HTEK's products are diskless devices, and HTEK makes no warranty of the hard disk installed, or warranty on compatibility of all hard disks and peripheral devices. HTEK will not be liable in any way for the loss of data stored on HTEK products and any damage caused by this.

    The following standard warranty rules apply to HTEK products:

    HTEK products carry 12 Months limited warranty. 

    Extra warranty period might be provided by HTEK’s worldwide dealers/distributors. Please contact your dealer/distributor for the local warranty period. Extended warranty may be offered with extra payment in some countries.

    If a product does not operate as warranted above during the applicable warranty period, HTEK shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of HTEK. Replacement products may be new or reconditioned.

    Warranty does not apply, if
    1.the warranty period is expired,
    2.the warranty label is broken or removed,
    3.the serial number label is missing or unrecognizable,
    4.the product has been modified or repaired by any unauthorized service center or personnel,
    5.the defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
    6.the defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)
    If the customer's product is not covered under warranty, HTEK may offer Repair Services under the customer's payment.

  • Repair Service

    Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-tailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.

    There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact HTEK Technical Support for international RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.

    It is customer's sole responsibility to back up his/ her data. Before allowing any service from HTEK or its service provider, including remote login check and repairing service, the customer must back up the data and remove any of the customer's confidential, proprietary or personal information. Neither HTEK nor its service provider will be liable for any damage, loss and exposure of confidential or private information or data contained in any product, hardware, software or media.

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